Director of Technical Account Management - Americas - Remote

Overview

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

In Short

• Lead, mentor, and develop a team of high-performing customer-facing professionals across the Americas and US Federal.
• Develop a deep understanding of Dragos Platform capabilities and industry-specific challenges.
• Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.
• Work with the TAM and CSM team to uncover customer use cases and ensure action is taken to operationalize the value of the Dragos Platform.
• Serve as an executive sponsor for key accounts, ensuring strategic alignment and strong relationships.
• Collaborate closely with Sales, RevOps, Product, Engineering, Marketing, Field Operations, and Support.
• Own customer retention and health metrics to minimize churn and increase expansion velocity.
• Improve frameworks, methodologies, and tools to power team growth and efficiency.
• Establish key metrics and report to leadership on KPIs to track team performance.

Requirements

• Extensive experience leading a customer-facing team.
• Experience in SIEM technologies such as Splunk or Elastic.
• Advanced skills in network traffic analysis.
• Strong organizational and time-management skills.
• Operational and transformational leadership skills.
• Strong executive presence and communication skills.
• Experience in security at an industrial company is a plus.
• Willingness to travel 25%.

Benefits

• Base Salary: $245,000.
• Competitive Equity Package.
• Comprehensive Benefits plan.