Customer Service Representative - Pharmacies & Doctors - Remote

Overview

As a Customer Service Agent, you will be the first point of contact for pharmacies and doctors, ensuring that all users of our digital prescription services are satisfied and can work seamlessly with our platform.

In Short

• Handle service inquiries from pharmacies via email and chat.
• Support onboarding of pharmacies for our digital prescription service.
• Assist with orders, delivery status, and billing inquiries.
• Collaborate closely with product and tech teams to resolve technical issues.
• Document customer issues in our ticketing system.
• Maintain and update service information and internal knowledge bases.
• Support doctors with questions about prescriptions and platform features.
• Identify recurring issues and contribute to process improvements.

Requirements

• Passion for digital health solutions and modern customer service.
• Initial experience in customer support, customer service, or call center is a plus.
• Strong communication skills and service orientation.
• Basic understanding of technical systems and web platforms.
• Independent, structured, and solution-oriented work style.
• Hands-on and can-do mentality with a joy for teamwork.
• Fluent in German; English skills are a plus.

Benefits

• Be part of the future of healthcare and enable safe access to medical cannabis.
• Enjoy a competitive salary.
• Your ideas matter - contribute actively!
• Work in small, passionate teams that make a difference.
• Further your development and use part of your working hours for it.