Enterprise Customer Success Account Manager - Remote

Overview

Dozuki is the industry leader in connected worker software, empowering manufacturing companies to achieve faster, better, and safer operations. We drive frontline digital transformation by connecting processes, people, and platforms with real-time data and actionable insights.

In Short

• Seeking an experienced Enterprise Customer Success Manager.
• Responsible for building and maintaining strong client relationships.
• Drive maximum platform adoption and ensure business value.
• Manage the end-to-end renewal cycle and commercial negotiations.
• Monitor customer health and usage metrics.
• Gather customer feedback for product improvement.
• Lead Executive Business Reviews focusing on measurable outcomes.
• Identify opportunities for account expansion and upselling.
• Utilize AI/ML tools to analyze customer data.
• Work independently and as part of a team.

Requirements

• Bachelor’s degree in business or related field.
• 4+ years of experience in customer success or account management.
• Strong understanding of SaaS business models.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software, particularly Salesforce.
• Experience with AI/ML-driven platforms preferred.
• Strong problem-solving skills.
• Ability to work independently.
• Manufacturing industry knowledge is a plus.

Benefits

• Competitive salary based on geographic market.
• Potential for additional incentives and compensation.
• Diverse and inclusive workplace.
• Opportunities for professional growth.
• Remote work flexibility.