Customer Success Manager - Remote

Overview

As a foundational member of Doxel's Customer Success Team, you will serve as a brand ambassador, helping customers drive the most value from our product.

In Short

• Partner with strategic customers’ key stakeholders.
• Demonstrate and prove the impact of Doxel’s products.
• Enable customers to utilize Doxel’s robust dataset.
• Curate media and educational content for customers.
• Respond to Enterprise customer support requests.
• Build relationships to help customers win.
• Maximize customer usage of Doxel’s products.
• Work with users and Heads of Construction.
• Contribute to the construction of essential facilities.
• Join a growing team at an exciting stage of scale.

Requirements

• Experience in customer success or support roles.
• Strong communication and relationship-building skills.
• Ability to understand and demonstrate product value.
• Familiarity with AI and construction industries.
• Proven ability to drive customer engagement.
• Experience with data analysis and reporting.
• Ability to curate educational content.
• Strong problem-solving skills.
• Ability to work collaboratively with teams.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity to work in a growing industry.
• Be part of a mission-driven company.
• Collaborate with leading companies in construction.
• Contribute to innovative AI solutions.
• Work with a passionate and dedicated team.
• Potential for career growth and development.
• Flexible work environment.
• Competitive compensation package.
• Access to training and resources.
• Make a meaningful impact in the construction industry.