Remote Otter LogoRemoteOtter

Senior Manager, Remote Assistance, Labs

Posted 1 week ago
Project Management
Full Time
USA
$155,800 - $229,100 USD/year

Overview

As the Senior Manager of Remote Assistance at DoorDash Labs, you will lead a multinational function responsible for assisting robots in testing and commercial deployment, fostering a safety-first approach.

In Short

  • Lead Remote Assistance Operations at DoorDash Labs.
  • Manage a multinational team for robotics solutions.
  • Coordinate operational improvements for remote assistance.
  • Work with Product and Engineering on tooling enhancements.
  • Ensure seamless workflows across multiple cities.
  • Model labor needs for operational scale.
  • Maintain accountability for specialized equipment.
  • Flexibility to work nights or weekends as needed.

Requirements

  • 8+ years of work experience.
  • Experience in leading remote assistance or operational programs.
  • Prior experience in robotics or autonomous vehicles.
  • Familiarity with custom Remote Assistance platforms.
  • Proficiency in JIRA and Slack.
  • Commitment to continuous improvement.

Benefits

  • Comprehensive benefits package including 401(k) with matching.
  • Paid time off and sick leave.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision benefits.
  • Mental health program and wellness benefits.

D.U

DoorDash USA

DoorDash is a technology and logistics company dedicated to empowering local economies through efficient delivery services. Originally known for food delivery, DoorDash is evolving to provide a broader range of goods and services. The company values rapid growth and adaptability, encouraging team members to share their unique perspectives and tackle new challenges. DoorDash is committed to employee well-being, offering comprehensive benefits and fostering a diverse and inclusive workplace where innovation thrives through collaboration and varied experiences.

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