Director, Support Partner Strategy & Operations - Remote

Overview

The Director, Support Partner Strategy & Operations will shape the global model for how DoorDash delivers support experiences, focusing on innovation and customer-centric systems.

In Short

• Design systems that reduce friction and improve customer retention.
• Drive operational improvements across the partner network.
• Lead transformations aligning support delivery with company goals.
• Shape the partner journey for seamless customer experiences.
• Translate customer insights into actionable initiatives.
• Lead operational innovation across global partners.
• Build tools that empower partners and improve outcomes.
• Act as the architect connecting internal and external operations.
• Set vision and culture for the Partner Ops team.
• Attract and develop senior talent in CX and vendor strategy.

Requirements

• 10+ years of leadership experience in Customer Experience or vendor operations.
• Proven track record managing large-scale global support networks.
• Strong cross-functional collaboration skills.
• Comfortable in high-growth environments.
• Customer-obsessed leader with operational discipline.

Benefits

• Comprehensive benefits package including 401(k) matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and sick leave compliance.
• Medical, dental, and vision benefits.
• 11 paid holidays and disability insurance.
• Family-forming assistance and mental health program.