Preferred Technical Support Advisor - Remote

Overview

As a member of the Preferred Technical Support Team, you play a key role in the daily success of our customers. You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment.

In Short

• Provide exceptional service by connecting, solving, and building relationships with customers.
• Think outside the box to effectively solve customer concerns and issues.
• Continuously learn and improve knowledge of Domo’s platform.
• Provide timely communication with customers regarding their support cases.

Requirements

• Bachelor's degree in a technical field or 3-5 years related experience.
• Exceptional ability to build trust and communicate with customers.
• Advocate for strategic customers with internal teams.
• Strong SQL experience.
• 3 - 5 years of experience in technical support or software application support.
• Experience with programming languages, relational databases, HTML/JavaScript.
• Excellent verbal and written communication skills.
• Flexible and adapts well to rapid change.
• Availability to travel up to 20% to customer locations.

Benefits

• Equal opportunity employer.