Revenue & Customer Operations Strategist - Remote

Overview

As a Revenue & Customer Operations Strategist, you will help the Customer Success (CS) structure achieve its results through data analysis, reporting, and process improvement.

In Short

• Create useful reports to analyze business metrics.
• Provide insights for analysis and decision-making.
• Interpret KPIs and develop action plans for improvements.
• Create and update processes in the CRM.
• Ensure adoption of new processes/tools/best practices.
• Ensure quality of processes and data.
• Collaborate with different departments on projects.
• Train the CS Spain team on processes.

Requirements

• 2-3 years of experience in a similar role.
• Strong presentation skills.
• Database and SQL experience.
• Knowledge of Tableau, Datastudio, and Google Sheets.
• Experience managing a CRM (Salesforce, Hubspot).
• Fluent in English and advanced/bilingual in Spanish.
• Residence in Spain is a must.

Benefits

• Competitive salary appropriate to your experience.
• Private health plan.
• Share options plan after 6 months.
• Free language learning opportunities.
• Full remote working model.
• Access to emotional well-being tools.
• Free birthday leave.
• Referral program rewards.
• A supportive team environment.