Customer Success Onboarding Specialist - Remote

Overview

Doctoralia is a leading global platform in the digital health sector, aiming to connect patients with healthcare professionals efficiently through its marketplace and mobile app.

In Short

• Train new clients to maximize the use of our platform.
• Identify key needs of each client and demonstrate how our product can effectively resolve them.
• Coordinate and resolve incidents while collaborating with the Support team for a smooth experience.
• Ensure service activation and proper tool usage to achieve expected results.
• Meet objectives regarding activation, platform usage, and client NPS.
• Gather valuable client feedback to drive continuous service improvements.

Requirements

• Proactive, curious, persistent individual eager to improve daily.
• At least 2 years of work experience, ideally in Customer Success or sales.
• Experience in Call Center or medical reception is a plus.
• Excellent communication and negotiation skills with a high degree of autonomy.
• Ability to build trust with diverse profiles, from specialists to managers.
• Attention to detail that makes a difference.
• Results and goal-oriented mindset.
• Fluency in Spanish (native or high level) and residence in Barcelona or nearby.
• Intermediate English is a nice-to-have.

Benefits

• Salary based on experience.
• Incredible team support throughout your journey.
• Private medical insurance.
• Birthday off to spend with loved ones.
• Free language classes.
• Unlimited access to mental health support via iFeel.
• Stock options plan after 6 months of employment.
• Hybrid work model with 1 day in-office in Barcelona.