Fleet Services Coordinator II - Remote

Overview

The Fleet Services Coordinator II plays a crucial role in managing maintenance transactions and ensuring excellent customer service for fleet operations at Cox Automotive.

In Short

• Manage maintenance transactions from origination to completion.
• Document customer interactions accurately in FSCA systems.
• Provide excellent customer service for internal and external calls.
• Obtain customer approval for repairs and services.
• Proactively contact customers for preventative maintenance scheduling.
• Collaborate with Field Operations to schedule technicians.
• Encourage customers to schedule maintenance in advance.
• Continuously improve Dispatching and Service Scheduling capabilities.
• Assist with additional duties and special projects as assigned.

Requirements

• High School Diploma/GED and 3 years of related experience.
• Strong verbal and written communication skills.
• Ability to collaborate cross-functionally.
• Excellent organizational skills.
• Strong Excel and data entry skills.
• Knowledge of the trucking industry and fleet maintenance is a plus.
• Ability to work independently and in a team.
• Excellent problem-solving skills.
• Must clear a pre-employment drug test.

Benefits

• Minimum of 6.67 hours of paid time off monthly.
• Seven paid holidays each year.
• Additional paid time off for various reasons.
• Health care insurance options available.
• Retirement planning (401(k)) offered.
• Flexible vacation and wellness days.