Customer Project / Program Manager - Remote

Overview

The Customer Project/Program Manager is responsible for overseeing and coordinating installation and implementation teams to ensure successful project completion that meets client expectations and internal requirements.

In Short

• Manage implementation and training timelines for various project types involving Dealertrack DMS.
• Facilitate the flow of information between dealers and internal teams.
• Prepare and communicate status reports on overall project progress.
• Proactively identify, manage, and communicate risks and issues.
• Ensure customer expectations are met throughout the implementation cycle.
• Serve as a liaison between departments.
• Collaborate with leadership to achieve monthly activation budget goals.
• Utilize knowledge of DMS and implementation processes for successful outcomes.
• Travel required: Up to 15% annually.
• Flexible work option available.

Requirements

• Bachelor’s degree in a related discipline and 2 years’ experience.
• 2+ years of DMS Implementation/Training experience.
• Strong knowledge of customer service practices.
• Excellent time management and communication skills.
• Ability to manage multiple tasks effectively.
• Proven problem-solving skills.
• Ability to handle high volumes of work in a fast-paced environment.
• Experience with DMS such as CDK, Tekion, Reynolds & Reynolds, etc. preferred.

Benefits

• Flexible vacation policy.
• Seven paid holidays throughout the year.
• Up to 160 hours of paid wellness annually.
• Additional paid time off for various reasons.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off including sick leave and parental leave.