Customer Care Program Manager - Remote

Overview

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 10 million meals.

Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join our team and help bring do-good, feel-good eating to the world.

In Short

• Play an instrumental role in driving strategic growth and operational excellence across all product categories on the Care Team.
• Spend significant time embedded with each vertical to understand operations from a Care Rep’s perspective.
• Handle daily tasks and deliverables required to complete projects alongside the Project Manager.
• Work directly with Customer Care Representatives to identify issues and areas for improvement.
• Maintain consistent reporting on necessary data points and distribute to key stakeholders.
• Coordinate with the Project Manager to oversee the lifecycle of new systems.
• Meet regularly with different vertical team leads to understand needs and areas for growth.
• Work with the admin team to manage contractor team needs and quality assurance.

Requirements

• 3+ years of experience in customer support operations, program or project management, or process improvement roles.
• Ability to embed within operations and quickly learn frontline tools and processes.
• Excellent project management skills and ability to coordinate across multiple stakeholders.
• Comfort working with data to tell a story and drive outcomes.
• Strong communication, organization, and problem-solving skills.
• A collaborative mindset with a willingness to understand details before recommending changes.

Benefits

• Competitive pay and benefits in line with industry standards.
• Base compensation range of $70k - $80k per year.
• Equity options available.
• Multiple health insurance options.
• A wide range of additional benefits.