Technical Account Manager - Remote

Overview

The Technical Account Manager will manage all technical aspects of customer relationships, ensuring satisfaction and effective onboarding of new merchants.

In Short

• Provide top-quality technical service during customer onboarding.
• Acquire product and technical knowledge to ensure quality service.
• Maximize company revenue through customer relationship expansion.
• Analyze business and technical requirements to develop solutions.
• Collaborate with Product and Development teams for customization.
• Manage customer expectations and satisfaction.
• Build and maintain strong customer relationships.
• Monitor product integration progress for success.

Requirements

• Bachelor’s degree in engineering or computer science.
• 2+ years of experience in similar positions.
• Experience in technical customer interactions.
• Understanding of APIs and ability to explain them.
• Fluent in written and spoken English.
• Knowledge of SQL required.
• Experience in delivering client-focused solutions.
• Passion for customer success and understanding client needs.
• Excellent communication and interpersonal skills.
• Strong analytical, technical, and problem-solving skills.
• Exceptional organizational skills for managing multiple projects.
• Experience in payments is a plus.

Benefits

• Flexible, remote-first dynamic culture.
• Travel, health, and learning benefits.
• Work with a diverse global team.
• Opportunity to impact millions of lives.