Monitoring Analyst - Remote

Overview

As a Monitoring Analyst at Distribusion, you will play a vital role in managing escalations and investigations, ensuring seamless communication with partners and management during issue resolution, and guaranteeing the smooth operation of all company products.

In Short

• Take full ownership of high-level monitoring for the company’s operations.
• Manage escalations and incidents, driving swift resolutions.
• Conduct in-depth technical investigations and collaborate on solutions.
• Leverage data analysis to validate hypotheses and identify opportunities.
• Proactively implement key improvements in product and tech systems.
• Work closely with the operations team to refine tools and processes.
• Manage internal and external communication effectively.
• Collaborate with cross-functional teams to resolve technical issues.
• Work remotely with a team based in different countries.
• Work on weekends and 3 days from Monday to Friday.

Requirements

• 3+ years of experience in Technical Support, IT Analyst, or Monitoring roles.
• Ability to detect root causes of incidents and provide high-level analysis.
• Product-oriented mindset with long-term risk prevention strategies.
• Comfortable with complex SQL queries and relational databases.
• Experience with Jira, Prometheus, Grafana, or New Relic is a plus.
• Fluent in English with strong communication skills.
• Analytical, independent, and tech-savvy.
• Comfortable in fast-paced environments with context switching.

Benefits

• Join a fast-paced travel tech company in a rapidly growing industry.
• Ownership and responsibility from day one with direct impact.
• Agile work environment with constant updates to the tech stack.
• Work with global companies and big names in travel technology.
• Join an international team of talented and driven individuals.