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Telecommunication Customer Support Specialist - Remote

Posted 162 weeks ago
Customer Service
Full Time
USA

Overview

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base. The position offers virtual office (remote).

In Short

  • Minimum of 10+ years Telecom operations experience in customer service
  • Candidate should be self-managed and driven
  • Responsible for the operational daily management of telecommunications
  • Project coordination of customer moves, adds, change, and disconnect orders
  • Ability to maintain positive customer and internal relationships
  • Must have superior skills in communication and issue resolution
  • Background in managing legacy telco products
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS
  • Implement projects to local and IXC Telcos
  • Build inventory records utilizing CSRs

Requirements

  • 10+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office with a focus on Excel
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered

Benefits

  • Flexible working hours
  • Remote work opportunity
  • Supportive team environment
  • Professional development opportunities
  • Competitive salary
Digital Direction logo

Digital Direction

Digital Direction is a leading provider of Managed Telecom Solutions, dedicated to assisting CIOs, IT Directors, and IT departments in managing their telecommunications needs. The company specializes in a comprehensive Managed Telecom Solution (MTS) that encompasses the entire lifecycle of corporate telecommunications, including ordering, provisioning, inventory management, invoice auditing, expense management, and contract negotiation. With a team of experienced advisors and advocates, Digital Direction focuses on delivering cost control and operational efficiency, achieving an average reduction of 35% in total telecom spend for its clients. The company prides itself on providing advocacy-based solutions without a sales pitch, ensuring that customers receive expert advice and dedicated support in leveraging their communications environment.

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