Customer Communication and Operational Support Specialist - Remote

Overview

This position was created to address critical communication gaps and improve client relationship management for our growing renovation business. We need a detail-oriented professional who can efficiently handle incoming customer inquiries while supporting our operational processes. By managing client communications and administrative tasks, you'll free up our technical team to focus on project delivery, ensuring our customers receive timely responses and excellent service throughout their renovation journey.

In Short

• Answer and manage 10-30 incoming phone calls daily with a professional demeanor.
• Respond to 20-30 emails daily, ensuring prompt and accurate information.
• Triage inquiries, answering simple questions and routing complex issues appropriately.
• Communicate effectively with clients in both English and French.
• Schedule and coordinate client appointments and installation bookings.
• Maintain accurate records of client interactions and project status.
• Support the team with administrative tasks to ensure smooth business operations.
• Utilize CRM tools to track client interactions.
• Organize information in Google Workspace applications.
• Provide information about products, services, and financing options.

Requirements

• Fluency in both English and French (Quebec French strongly preferred).
• Previous customer support or client service experience.
• Experience with phone systems and email management in a professional setting.
• Familiarity with CRM systems and Google Workspace applications.
• Strong organizational skills with the ability to prioritize multiple tasks.

Benefits

• Remote position with flexible working hours.
• Opportunity to contribute to a growing home renovation business.
• Work in a supportive team environment.
• Gain experience in customer service and operational support.
• Develop skills in CRM and project management tools.