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Telecom Order Specialist - Remote

Posted 142 weeks ago
Customer Service
Full Time
USA

Overview

The Telecom Order Specialist will represent Digital Direction as part of a Managed Telecom Team, interfacing with clients and vendors to facilitate client orders and support their telecom environment.

In Short

  • Responsible for operational daily management of telecommunications.
  • Project coordination of customer moves, adds, changes, and disconnect orders.
  • Manage voice and data migrations.
  • Experience in managing and ordering legacy telco products.
  • Background in SD-WAN, SIP, UCaaS, and CCaaS.
  • Review telecom order packages and manage projects through installation.
  • Implement projects to local and IXC Telcos.
  • Ability to analyze and explain Telco USOCs on CSRs.
  • Build inventory records in CRM utilizing CSRs.
  • Possess high understanding of Telecom contracts.

Requirements

  • 5+ years of experience in a telecommunications company.
  • Excellent customer service and interpersonal skills.
  • Advanced skills in MS Office including Excel and CRM.
  • Ability to work under pressure and multi-task.
  • Proactive and self-motivated attitude.
  • Customer-focused with eagerness to engage when issues arise.

Benefits

  • Virtual office (remote) opportunity.
  • Supportive team environment.
  • Opportunity to work with experienced professionals.
  • Potential for professional growth.
Digital Direction logo

Digital Direction

Digital Direction is a leading provider of Managed Telecom Solutions, dedicated to assisting CIOs, IT Directors, and IT departments in managing their telecommunications needs. The company specializes in a comprehensive Managed Telecom Solution (MTS) that encompasses the entire lifecycle of corporate telecommunications, including ordering, provisioning, inventory management, invoice auditing, expense management, and contract negotiation. With a team of experienced advisors and advocates, Digital Direction focuses on delivering cost control and operational efficiency, achieving an average reduction of 35% in total telecom spend for its clients. The company prides itself on providing advocacy-based solutions without a sales pitch, ensuring that customers receive expert advice and dedicated support in leveraging their communications environment.

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