Relationship Manager - 100% Remote

Overview

The Relationship Manager at Digistore24 will be responsible for managing customer relationships, providing software and online marketing consultation, and ensuring customer satisfaction in a fully remote environment.

In Short

• Manage a dedicated customer base and build long-term relationships.
• Provide software and online marketing consultation.
• Act as the central point of contact for customer inquiries and feedback.
• Represent Digistore24 at VIP customer events and trade shows.
• Work in a collaborative remote environment with autonomy.
• Continuously improve processes based on customer feedback.
• Stay updated with industry trends and developments.
• Communicate effectively with customers and team members.
• Utilize tools like WhatsApp for customer communication.
• Not a sales position.

Requirements

• At least two years of experience in customer support.
• Strong communication skills in both German and English.
• Basic knowledge of HTML and CSS is a plus.
• Excellent organizational skills and ability to prioritize tasks.
• High motivation to stay updated with industry trends.

Benefits

• 100% remote work.
• Flexible working hours and structures.
• Up to 30 vacation days.
• Opportunities for personal and professional development.
• Modern equipment for work.
• Collaborative international culture.
• Team lunches and events.