Customer Support Compliance - 100% Remote

Overview

This position involves providing empathetic customer support and ensuring compliance on a digital marketplace, focusing on product approval and fraud prevention.

In Short

• Provide caring customer support via email and phone.
• Answer customer inquiries regarding software and legal frameworks.
• Review new products for compliance with standards.
• Monitor marketplace entries for suspicious products.
• Track transactions and investigate fraud cases.
• Develop fraud prevention measures.
• Analyze B2B customers with high return rates.

Requirements

• Enjoy customer contact and have 1-2 years of experience in a similar role.
• Attention to detail in product reviews.
• Digital affinity and willingness to learn.
• Excellent communication skills in German.
• Ability to resolve conflicts and find solutions.
• Efficient in managing tasks under pressure.
• Ability to communicate in English if necessary.

Benefits

• 30 days of vacation.
• Work from home or coworking spaces.
• Regular on-the-job training.
• Stability of a successful high-tech company.
• Modern equipment provided.
• International team with strong cohesion.
• Team events in various European countries.
• Responsibility from day one.
• Contribution to retirement plans.
• Flexible working hours.
• 100% remote work as long as internet is stable.