Customer Support Compliance Agent - Remote

Overview

We’re looking for a Customer Support Compliance Agent who will gladly join our Wirex team! Send your CV and start your career in the fintech industry!

In Short

• Serve as the primary point of contact for customer inquiries related to compliance issues.
• Work closely with the compliance team to investigate customer concerns.
• Participate in building Wirex multi-language knowledge base.
• Collect feedback from clients and share product improvement ideas.

Requirements

• Advanced/strong upper intermediate English (both verbal and written).
• Detail-oriented with strong organizational skills.
• Highly organized and self-disciplined.
• Able to understand clients' issues and find solutions.
• Strong customer service orientation.

Benefits

• Premium tariffs for our product.
• Semi-remote work with flexible hours.
• Home office allowance.
• Virtual share options scheme after probation.
• Comprehensive medical insurance after one month.
• Generous vacation policy: 23 business days of paid leave + 12 paid floating holidays.
• Paid sick leave, Birthday, and Anniversary leave.
• Length of Service Holidays.
• Engaging in online events for learning and enjoyment.
• Coworking with all facilities and shelter.