2nd Level Customer Support (Zendesk) - 100% Remote

Overview

As a 2nd Level Customer Support representative at Digistore24, you will leverage your analytical and organizational talents to solve challenges and communicate complex issues clearly in a collaborative remote work environment.

In Short

• Provide customer support and online marketing consultation.
• Handle technical inquiries and improve customer service through Zendesk.
• Manage bug lifecycle and quality assurance processes.
• Maintain and optimize Zendesk for the consulting team.
• Introduce new processes and workflows for efficiency.
• Work in a structured and organized manner.
• Communicate effectively and empathetically with customers.
• Collaborate with team members on technical solutions.
• Participate in regular team calls and events.
• Enjoy the flexibility of remote work.

Requirements

• Experience in customer contact and service.
• Strong communication skills and empathy.
• Excellent organizational skills and ability to work remotely.
• Technical understanding and experience with Zendesk preferred.
• Interest in online marketing and digital tools.
• Fluent in German (C2) and proficient in English (B2).

Benefits

• 30 vacation days.
• Work from coworking spaces or home office.
• Become an expert in online marketing and customer support.
• Stability of a successful German high-tech company.
• International team with strong cohesion.
• Regular team events in various countries.
• Modern equipment provided.
• Contributions to retirement plans.
• Flexible working hours with no dress code.
• Opportunity to work remotely from various countries.