Remote Otter LogoRemoteOtter

Technical Support Engineer (Level 2) - Remote

Posted 3 weeks ago
Customer Service
Full Time
FR

Overview

We are searching for a Technical Support Engineer (Level 2) with a strong background in JavaScript and web analytics to help our enterprise customers deploy and maintain server-side tracking solutions (sGTM).

In Short

  • Own complex tickets escalated by L1 support
  • Join live customer or partner calls to diagnose and fix issues in real time
  • Provide clear written follow-ups, root-cause analyses and action plans
  • Advise customers on best practices for server-side tracking
  • Build and maintain server-side GTM templates, client libraries and internal debugging extensions
  • Automate repetitive support tasks
  • Write and update public guides, FAQs and code samples
  • Record short Loom videos or run webinars to transfer know-how to customers and teammates
  • Aggregate customer pain points and feature requests
  • Test pre-release features, report bugs, and verify fixes before push to prod

Requirements

  • 2+ years of hands-on experience in web measurement or MarTech
  • Good technical grounding and hands-on experience in front and/or backend technologies
  • Comfortable using JavaScript to develop custom solutions for customers
  • Experience with tools like Postman for REST API debugging
  • Ability to vulgarize technical matters and adapt to interlocutors
  • Customer-focused with experience turning needs into effective technical solutions
  • Excellent English & French level both written and spoken

Benefits

  • Opportunity to work with enterprise customers
  • Engagement in a collaborative and dynamic environment
  • Possibility of professional growth and development
  • Chance to contribute to product feedback and improvements
Didomi logo

Didomi

Didomi is a forward-thinking technology company specializing in consent management solutions. The company focuses on empowering businesses to manage user consent and privacy preferences effectively, ensuring compliance with regulations while enhancing user trust. With a strong emphasis on product development, Didomi fosters a collaborative environment where cross-functional teams work together to deliver innovative features and functionalities that drive growth. The company values technical expertise and user-centric design, making it an ideal place for professionals passionate about creating impactful digital experiences.

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