Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 33 weeks ago
Customer Service
Full Time
France

Overview

As part of our growth, we're looking for a Customer Success Manager to develop a portfolio of clients, drive growth through upselling, prevent churn, maintain a high NPS, and contribute to product development through customer feedback.

In Short

  • Develop a portfolio of clients
  • Drive growth through upselling
  • Prevent churn
  • Maintain a high NPS
  • Contribute to product development
  • Gather customer feedback
  • Work closely with clients
  • Ensure customer satisfaction
  • Identify opportunities for improvement
  • Collaborate with internal teams

Requirements

  • Experience in customer success or related field
  • Strong communication skills
  • Ability to analyze customer data
  • Proven track record of upselling
  • Familiarity with NPS metrics
  • Problem-solving skills
  • Team player
  • Customer-oriented mindset
  • Ability to work independently
  • Knowledge of product development processes

Benefits

  • Competitive salary
  • Health benefits
  • Flexible working hours
  • Opportunities for professional growth
  • Supportive team environment
  • Remote work options
  • Employee discounts
  • Wellness programs
  • Paid time off
  • Training and development resources
Didomi logo

Didomi

Didomi is a forward-thinking technology company specializing in consent management solutions. The company focuses on empowering businesses to manage user consent and privacy preferences effectively, ensuring compliance with regulations while enhancing user trust. With a strong emphasis on product development, Didomi fosters a collaborative environment where cross-functional teams work together to deliver innovative features and functionalities that drive growth. The company values technical expertise and user-centric design, making it an ideal place for professionals passionate about creating impactful digital experiences.

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