Customer Service Representative - Remote

Overview

As a Customer Service Representative at DICK’S Sporting Goods, you will play a critical role in creating confidence and excitement by assisting athletes with their inquiries and concerns, ensuring a positive experience.

In Short

• Partner with athletes over the phone or chat to address their questions.
• Handle Tier 2 escalation calls and chats efficiently.
• Build strong relationships through clear and empathetic communication.
• Assist with order management, payments, and returns/exchanges.
• Utilize appropriate processes and online programs to support customers.
• Take ownership of significant issues and ensure accurate logging.
• Engage in team events and culture-building initiatives.
• Be a positive voice and provide recommendations for improvement.
• Ability to attend mandatory training sessions.
• Willingness to work weekends and holidays as needed.

Requirements

• High school diploma or equivalent.
• Less than 1 year of experience in a customer-facing role.
• Experience with Microsoft Office and TEAMS.
• Ability to navigate multiple computer screens.
• Experience with IVR, CRM, or order management tools is a plus.
• A love for sports and community engagement.
• Stellar communication and tech-savvy skills.
• Flexibility to adapt and work as a team player.
• Bilingual candidates may be preferred for Spanish-speaking customers.
• Ability to attend in-person training sessions.

Benefits

• Competitive salary range with potential incentives.
• Generous suite of benefits available.
• Opportunities for career advancement and personal growth.
• Supportive team environment focused on collaboration.
• Commitment to diversity and inclusion in the workplace.