Field Service Engineer 2 - Remote

Overview

The Field Service Engineer 2 at Dell Technologies is responsible for delivering exceptional on-site technical support, ensuring seamless service for customers through installation, configuration, maintenance, and troubleshooting.

In Short

• Provide on-site technical support for Dell products.
• Collaborate with peers and communicate effectively with customers.
• Document service reports and maintain logs of actions taken.
• Execute plans of action from Dell support teams.
• Diagnose and resolve customer issues using technical expertise.
• Perform hardware installations and upgrades.
• Work in customer environments with large deployments.
• Lift and replace server components as needed.
• Maintain a focus on customer experience and satisfaction.
• Engage in continuous learning and professional development.

Requirements

• 5+ years of professional experience in a technical field.
• Associate's Degree in a technical discipline or equivalent experience.
• Experience in customer-facing technical roles.
• Knowledge of networking and fiber optics.
• Ability to lift a minimum of 50 lbs.
• Desirable: Dell EMC certifications and CompTIA certifications.
• Strong problem-solving and analytical skills.
• Excellent communication skills.
• Ability to work independently and in a team environment.
• Familiarity with Dell products and services is a plus.

Benefits

• Competitive salary and equitable compensation practices.
• Comprehensive benefits package to support your health and well-being.
• Opportunities for career growth and professional development.
• Work with advanced technology in a supportive environment.
• Be part of a company committed to social impact and equal opportunity.
• Flexible work arrangements.
• Collaborative team culture.
• Access to ongoing training and certifications.
• Employee support programs.
• Inclusive workplace environment.