Service Desk Agent Trainee - Remote

Overview

The Service Desk Agent Trainee role involves providing technical support on software and hardware issues, engaging with clients, managing tickets, and ensuring service level agreements are met.

In Short

• Provide technical support via phone or email
• Daily communication with clients and colleagues
• Prioritize and document malfunctions in a ticket system
• Conduct end-to-end function tests with customers
• Initiate complex diagnoses
• Forward tickets to appropriate support units
• Monitor tickets according to service level agreements
• Proactive fault management for customers
• Update system data and knowledge databases
• Manage user rights and incident/change management

Requirements

• Active full-time student status
• Commitment to at least 25 hours of work per week
• Fluent in English and Hungarian
• Basic computer skills with Microsoft products
• Openness to new ideas and willingness to learn
• Good stress tolerance and communication skills

Benefits

• Opportunity to gain advanced IT knowledge
• Experience with ticketing systems/tools
• Possibility to learn German