Service Delivery Manager / Demand Manager - Remote

Overview

The Service Delivery Manager will work as part of the Shared Functions Team, acting as the interface between corporate users/customers and technical teams, ensuring the smooth implementation of customer demands.

In Short

• Function as the interface between corporate users/customers and technical teams.
• Clarify outstanding issues and obtain missing information for customer orders.
• Coordinate communication between customers and technical teams.
• Monitor internal order implementation and initiate invoicing when necessary.
• Maintain regular contact with international customers.
• Drive user/customer surveys for capability network services.
• Work in a multicultural environment with both German and Hungarian colleagues.
• Address customer demands while managing conflicts and proposing solutions.
• Utilize strong communication and coordination skills.
• Possibility of remote work within Hungary.

Requirements

• Minimum 3 years of experience in the IT industry.
• Excellent written and spoken English.
• Strong communication and coordination skills.
• Experience in stakeholder management.
• Conflict resolution skills.
• Basic networking knowledge is a plus.
• Ability to communicate limitations clearly.

Benefits

• Work with a leading employer recognized for its ethical practices.
• Opportunity to work in an international team.
• Remote working possibilities within Hungary.
• Engagement with a diverse customer base.
• Possibility for professional growth in a large enterprise.