Customer Delivery Manager - Microsoft Azure & AWS - Remote

Overview

We are seeking a Customer Delivery Manager to take end-to-end accountability for customer service delivery in the hyperscalers domain, ensuring successful implementation of customer projects and managing service quality.

In Short

• Manage customer service delivery for hyperscalers (AWS, Microsoft Azure, Google Cloud).
• Supervise contract fulfillment and optimization.
• Conduct onboarding, offboarding, and change processes for customers.
• Manage invoicing processes in OSS/BSS systems.
• Ensure adherence to established standards and processes.
• Manage procurement of services and contracts with suppliers.
• Observe budgets and reduce costs effectively.
• Apply project management methodologies and best practices.
• Ensure cost-effective implementation of IT infrastructure expansion.
• Collaborate with cross-functional teams to meet customer needs.

Requirements

• Strong leadership and project management experience.
• Excellent problem-solving and analytical abilities.
• Financial management and budgeting knowledge.
• Knowledge of hyperscaler services and best practices.
• SAP knowledge is essential.
• Certifications in ITIL, CSM, PMP, or Hyperscalers are advantageous.
• Experience working with external partners.
• Strong communication and collaboration skills.
• Ability to operate autonomously and deliver results.
• Commitment to personal and professional development.

Benefits

• Opportunity to work in a leading ICT company.
• Access to ongoing professional development.
• Dynamic work environment with a focus on innovation.
• Collaborative team culture.
• Competitive benefits package.