Customer Performance Manager (Delivery) - Remote

Overview

The Customer Performance Manager is responsible for directing delivery commercial processes, managing customer performance, and leading initiatives to improve profitability in the delivery sales channel.

In Short

• Directs delivery commercial processes according to customer requirements.
• Leads local steering processes for delivery customer profitability.
• Implements performance improvement actions based on analysis.
• Acts as a liaison for delivery departments on performance steering.
• Collaborates with the Assortment team to enhance delivery efficiency.
• Develops and manages delivery pricing strategy.
• Optimizes pricing architecture based on profitability.
• Conducts market research on customer profitability best practices.

Requirements

• Experience in customer performance management.
• Strong project management skills.
• Ability to analyze performance data.
• Experience in pricing strategy development.
• Knowledge of market research methodologies.
• Strong communication and leadership skills.

Benefits

• Official employment from the first working day.
• Flexible working mode.
• Co-working office available in Kyiv.
• Paid sick leaves and vacations.
• Medical and life insurance.
• Psychological support hotline.
• Employee discounts in stores.
• Career acceleration and leadership development programs.
• Access to online learning tools.
• High health and safety standards.