Service Chain Operations Manager - Remote

Overview

The Service Chain Operations Manager is responsible for managing service chains across various organizational units, ensuring the quality of services, and coordinating operational performance.

In Short

• Responsible for service chains of a managed OS service/product.
• Accountable for KPIs and SLAs/OLAs of contracted services.
• Deliver input for resource planning to ensure operational stability.
• Coordinate and monitor operational performance.
• Implement process improvements to maximize operational output.
• Single point of contact towards the internal customer.
• Review financial statements to improve profitability.
• Prepare and control operational budgets.
• Participate in projects and development of new services.
• Ensure timely implementation of changes and handling of incidents.

Requirements

• Good knowledge of IT Service Management (ITIL).
• Experience with matrix organizational structures.
• Proficient in Microsoft Excel and other office applications.
• Strong interpersonal and communication skills.
• Structural problem-solving abilities.
• Analytical skills with the ability to interpret data.
• Agile methodology knowledge is an advantage.
• Experience as Operations Manager, Technical Project Manager, or Scrum Master is an advantage.
• Experience with Cloud technologies preferred; Cloud certification is a plus.
• Business German knowledge is an advantage.

Benefits

• Opportunity to work with a leading ICT employer.
• Engagement in a collaborative environment.
• Continuous professional development opportunities.
• Participation in innovative projects.
• Flexible working conditions within Hungary.