Director Account Specialist - Remote

Overview

The Director, Account Specialist position plays a critical role in leading the account specialist team and ensuring smooth customer operations. This role involves driving the team to assist with sales, upsells, cross-sells, and supporting the renewal process while delivering exceptional customer service.

In Short

• Lead the account specialist team to ensure effective customer operations.
• Drive sales, upsells, and cross-sells while supporting renewals.
• Collaborate with senior leadership on account management strategies.
• Monitor industry trends to inform strategic decision-making.
• Ensure high customer satisfaction by addressing issues promptly.
• Analyze customer data to identify trends for improvement.
• Provide updates on sales and renewal performance metrics.
• Manage a team of managers and individual contributors.
• Travel to Mexico City regularly.
• Foster a culture of continuous learning and skill development.

Requirements

• 10+ years of experience in account management or related field.
• 8+ years of experience leading teams.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and sales tools.
• Strong analytical thinking and problem-solving abilities.
• Ability to work effectively with cross-functional teams.
• Experience in driving revenue targets and growth.
• Ability to adapt and execute functional strategies.
• Strong leadership skills to meet performance requirements.
• Willingness to travel to Mexico City regularly.

Benefits

• Flexible hybrid work model.
• Work-life balance policies.
• Career development and growth opportunities.
• Comprehensive benefit plans including flexible vacation.
• Access to mental health resources.
• Two paid volunteer days annually.
• Opportunities for community involvement.
• Inclusive company culture.
• Recognition for social impact efforts.
• Support for professional growth in an AI-enabled future.