Application Analyst - ONESOURCE Indirect Tax Determination - Remote

Overview

As an Application Analyst at Thomson Reuters, you will provide exemplary technical support for ONESOURCE Indirect Tax Determination, assisting customers in troubleshooting and resolving issues.

In Short

• Provide technical support via e-mail and calls.
• Work with Salesforce.com and Microsoft Teams.
• Communicate effectively with end users and stakeholders.
• Track inquiry resolution progress.
• Identify and solve complex issues.
• 1-2 years of technical support experience preferred.
• Strong communication skills required.
• Experience with ONESOURCE, Vertex, or Avalara is a plus.
• ERP application experience is desired.
• Flexible hybrid work model available.

Requirements

• 1-2 years of experience in technical support.
• Strong oral and written communication skills.
• Quick learner with problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• Familiarity with indirect tax systems preferred.
• Experience with ERP systems like Oracle or SAP is a plus.

Benefits

• Flexible work arrangements.
• Comprehensive benefit plans.
• Career development opportunities.
• Two company-wide Mental Health Days off.
• Access to wellness resources.
• Paid volunteer days annually.