Senior Customer Service Representative with Czech (Automotive) - Remote

Overview

As a Senior Customer Service Representative for Automotive customers, you will manage customer relationships and be the main contact for queries, ensuring service quality and satisfaction.

In Short

• Manage customer relationships and act as a single point of contact.
• Handle order management and customer inquiries.
• Ensure compliance with purchase order requirements.
• Prepare and review reports and dashboards.
• Collaborate with internal teams to resolve claims.
• Participate in customer meetings to improve satisfaction.
• Fluent in Czech and English; additional languages are a plus.
• Strong skills in ERP and CRM systems, especially SAP and Salesforce.
• Self-motivated with strong interpersonal skills.
• Flexibility to adapt to changing priorities.

Requirements

• Bachelor’s degree or equivalent experience.
• Fluent in Czech and English.
• Experience with ERP and CRM systems.
• Strong relationship building and networking skills.
• Analytical and problem-solving abilities.
• Proactive work ethic.
• Ability to work in a compliance-focused culture.
• Flexibility in adapting to priorities.

Benefits

• Opportunity to work with diverse teams globally.
• Contribute to a strong Environmental Health and Safety culture.
• Engagement in continuous improvement initiatives.
• Be part of a company that values diversity and inclusion.