Social Community Manager - Remote

Overview

The Social Community Manager will be responsible for creating meaningful engagements for clients through various social media channels, supporting the Cloud Marketing team.

In Short

• Monitor Cloud Marketing social channels on Twitter, Facebook, Instagram, and LinkedIn.
• Implement community management across various workstreams.
• Track technical user questions and provide monthly reports.
• Engage with audience to build relationships and strengthen communities.
• Participate in social community events to assist users.
• Identify service interruptions and trending events.
• Drive community engagement projects and initiatives.
• Work collaboratively with Microsoft stakeholders.
• Provide customer support and close cases.
• Help manage an editorial calendar for social content.

Requirements

• 1-2 years in a client-facing role at a marketing agency or corporate enterprise.
• 1-2 years of copywriting experience.
• Bachelor’s degree in business, marketing, or related field.
• Proven collaborative skills across disciplines.
• Effective presentation and pitching skills.
• Customer service experience in fast-paced environments.
• Familiarity with Microsoft tools.
• Experience with community engagement campaigns preferred.
• Experience with social media management tools preferred.

Benefits

• Embraces work-life balance.
• Promotes a culture of learning and diversity.
• Encourages innovation and experimentation.
• Values adaptability and collaboration.
• Offers remote work opportunities.