Social & Community Manager - Remote

Overview

Join GoFundMe as a Social and Community Manager to help manage day-to-day activities on social accounts, oversee social listening, and engage with the community to foster a positive brand presence.

In Short

• Oversee day-to-day activity on primary social accounts.
• Monitor mentions, trends, and community sentiment.
• Respond to comments and community inquiries promptly.
• Flag and action comments that require escalation.
• Stay updated on platform trends for engagement.
• Foster positive interactions and build an engaged community.
• Collaborate with teams to align messaging.
• Create and edit on-brand posts.
• Track and interpret key metrics to inform strategy.
• Manage sensitive conversations online.

Requirements

• 3–5 years of experience managing social media accounts.
• Strong writing and copyediting skills.
• Experience with customer care integration.
• Ability to work with cross-functional teams.
• Understanding of the nonprofit sector is a plus.

Benefits

• Make an impact in a mission-driven organization.
• Work in an innovative and collaborative environment.
• Enjoy competitive pay and comprehensive benefits.
• Receive holistic support for well-being.
• Participate in growth opportunities and recognition programs.
• Contribute to diversity, equity, and inclusion initiatives.
• Engage in community volunteering programs.