Content Editor - Remote

Overview

We are looking for a Content Editor to join our enterprise tech client’s product experience team to work on Customer Facing self-help content.

In Short

• Work with an engaged and passionate community of authors on documents that span across full product suite.
• Review and fine-tune Self-help Customer Facing content created by SPMs/Service Principals.
• Build support abilities for authors such as troubleshooting products for their articles and solution product tools.
• Define and execute the roadmap for internal and external facing services and experiences.
• Responsible for design and execution of programs across all services to improve quality of solutions.
• Demonstrate knowledge of brand and style guidelines for technical communication.
• Own definition, tracking, and reporting of supportability KPIs.
• Write technical materials, organize, edit, and maintain technical records and files.
• The role consists of 75% independent work, 10% office hours meetings, and 20% collaboration.

Requirements

• 5-7 years of experience in the field.
• Bachelor's degree in a technical field (computer science, English, journalism, communications).
• Must have technical support, documentation knowledge, product support or support ability.
• 5+ years of experience with Azure DevOps.
• 5+ years of experience with Microsoft Teams & GitHub for collaboration.
• 5+ years of experience with technical writing and copywriting.

Benefits

• Embraces work-life balance.
• Promotes a culture of learning and advocacy.
• Offers a comprehensive benefits package effective Day 1.
• Encourages innovation and experimentation.
• Emphasizes and rewards collaboration.
• Works remotely with a virtual interviewing and on-boarding process.