Senior Customer Implementation Specialist - Remote

Overview

The Senior Customer Implementation Specialist at Deputy is responsible for managing the delivery and implementation of complex payroll projects for enterprise customers, acting as a trusted advisor and mentor to ensure successful outcomes.

In Short

• Manage end-to-end delivery of payroll projects for enterprise customers.
• Provide best practices and thought leadership during implementation.
• Mentor junior team members on payroll implementation strategies.
• Validate customer requirements through workshops and sessions.
• Define project plans with timelines and deliverables.
• Collaborate with Solutions Architects for custom solutions.
• Communicate project status and risks to stakeholders.
• Provide training sessions to customers for ongoing success.
• Document configurations and solutions for smooth transitions.

Requirements

• Proven ability to document deliverables and requirements.
• Strong understanding of implementation cycles.
• History of meeting work schedules under tight deadlines.
• Ability to relate to technical and non-technical team members.
• Experience with enterprise SaaS applications.
• 6+ years in delivery or project management, with 3+ years in payroll implementation.

Benefits

• Work in a remote-first environment.
• Be part of a growing company with Unicorn status.
• Opportunity to impact the world of work for hourly employees.
• Collaborate with a diverse team across multiple locations.