Customer Implementations Specialist - Remote

Overview

The Customer Implementation Specialist will serve as the first point of contact for new customers during the implementation and onboarding phase, ensuring they are equipped to use Roadie's services effectively.

In Short

• Serve as the main point of contact during onboarding and expansion.
• Understand customer business needs for successful implementation.
• Create tailored implementation plans and solutions.
• Deliver training to customers on product functionality.
• Manage project timelines and communicate updates.
• Monitor customer progress and resolve issues.
• Maintain accurate records of the implementation process.
• Provide feedback for continuous improvement.
• Collaborate with internal teams for a cohesive experience.
• Flexibility for occasional travel to customer meetings.

Requirements

• 2+ years in customer implementation or project management.
• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Highly organized and detail-oriented.
• Passion for customer success and relationship building.
• Ability to manage ambiguity with minimal guidance.

Benefits

• Competitive compensation packages.
• 100% covered health insurance premiums.
• 401k with company match.
• Tuition and student loan repayment assistance.
• Flexible work schedule with unlimited PTO.
• Monthly 3-day weekends.
• Monthly WFH stipend.
• Paid sabbatical leave for tenured team members.
• Access to necessary technology for the job.