Manager, Event Management - Temporary Worker - Remote

Overview

The Field Coach role provides in-store, in-the-field, and on-the-floor coaching for Field Staff, focused on improving behaviors, team performance, and maintaining a focus on the program's initiatives and signup-led conversations.

In Short

• Provide in-field post-onboarding coaching support for new markets.
• Work with Training Supervisor & Regional managers to collect field insights.
• Help oversee the effectiveness of in-field training programs.
• Improve team performance with 1:1 behavioral-led coaching.
• Maintain an understanding of the brand service and its features.
• Support Field Managers and Brand Ambassadors in customer engagement.
• Focus on coaching techniques, separate from training.
• Be on-site and in the field during active days, typically weekends.
• Analyze Secret Shopping Data and respond to coaching needs.
• Work with the Global Training Director to provide updates.

Requirements

• Demonstrate background in coaching, especially in a customer-relations environment.
• Understand brand identity and assess Field teams engagement.
• Experience with hardware and software, including mobile devices.
• 3+ years of experience in retail or brand marketing.
• Knowledge of consumer culture.
• Experience facilitating meetings and giving presentations.
• Comfortable working with various partners, including clients and executives.
• Must be responsible, punctual, and professional.

Benefits

• Eligible for paid holidays in accordance with dentsu policy.
• Access to safe and sick time.
• Training provided for necessary tools and software.