Global Support Specialist (Finance Systems) - Remote

Overview

The Global Support Specialist is a member of the Finance Systems Engineering team responsible for the triaging, reporting, and oversight of all incidents escalated to the team.

In Short

• Maintain a focus on delivering Service Excellence.
• Monitor support queues to manage tickets against service levels.
• Collaborate with IT and local teams for effective support.
• Maintain and expand knowledge articles.
• Promote a One Team culture by collaborating closely.
• Lead reporting on service levels and support metrics.
• Ensure tickets are triaged and managed properly.
• Establish practices for monitoring support queues.
• Participate in global change management processes.
• Identify recurring issues for proactive problem management.

Requirements

• Experience in incident management and support roles.
• Strong collaboration skills across teams.
• Ability to maintain and create knowledge articles.
• Leadership skills in reporting and managing support metrics.
• Understanding of finance systems and environments.
• Proven ability to handle multiple tasks and priorities.
• Excellent communication skills.
• Experience with change management processes.
• Problem-solving skills for proactive management.
• Commitment to service excellence and customer focus.

Benefits

• Opportunity to work in a global law firm.
• Collaborative work environment.
• Professional development opportunities.
• Access to diverse perspectives and ideas.
• Supportive leadership and team culture.
• Engagement in innovative business solutions.
• Exposure to finance systems and technology.
• Potential for career advancement.
• Comprehensive benefits package.
• Inclusive workplace culture.