Clinic Lead - Remote

Overview

The Clinic Lead is a hands-on leader focused on delivering exceptional patient care, keeping clinic workflows running smoothly, and ensuring all protocols are followed with excellence. In this role, you’ll mentor and support clinic staff, helping them succeed while fostering a positive and team-oriented environment. You’ll also serve as a key resource for resolving patient concerns, stepping in with professionalism and care before matters escalate to the Clinic Manager. The Clinic Lead plays a flexible role by providing coverage for both Patient Engagement Specialist II and Medical Assistant duties, while also supporting essential administrative functions within the clinic.

In Short

• Lead by example in creating an outstanding patient experience.
• Welcome and room patients, capture vitals, perform clinical tasks, and assist providers with procedures.
• Coordinate appointments, collect payments, manage documentation, and support patient needs.
• Respond to patient inquiries and manage faxes.
• Guide and train operations staff, ensuring adherence to protocols.
• Support clinic leadership by resolving patient concerns and maintaining operations.
• Other duties as assigned.

Requirements

• Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN) preferred.
• Completion of an accredited LPN program or CAAHEP-accredited MA program.
• Minimum of 1 year as an MA or LPN; leadership experience preferred.
• Must be at least 21 years old to support psychiatric patients.
• Strong verbal and written communication skills.
• Comfortable using EMRs, billing platforms, and Microsoft Office.

Benefits

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Long and short-term disability options.
• Life insurance coverage.
• Holiday pay and PTO.
• Employee wellness program and discounts.
• And much more!