Lead Intake Clinician - Remote

Overview

The Lead Intake Clinician is responsible for managing the day-to-day assignments of the clinical intake team and ensuring the process for new patient admissions is efficient and expeditious. The Lead will assist our Intake clinical leaders in coordinating resources and in the collection of daily metrics. The Lead will also step in and assist in completing intakes when necessary to ensure access to care for prospective patients.

In Short

• Be the point person for the site for first level problem-solving and support and clinical consultation needs
• Lead day to day coordination of staffing/resourcing to best support patient flow
• Manage and delegate follow-up needs for case management/patient engagement
• Lead daily admission operations and collaborate with other intake clinician leads
• Support in customer services issues (patient complaints)
• Lead Intake clinician huddles across sites virtually
• Implement and own process improvements to support key initiatives
• Complete intake assessments as needed
• Onboard and coordinate training of Intake Clinicians

Requirements

• Master’s degree with licensure (ie. LCPC, LCSW), or licensed Psychologist
• Ability to self-motivate and remain on task
• Ability to pick up new systems quickly and implement processes
• Strong customer orientation and excellent customer service skills
• Strong Excel skills; PowerBI a plus
• Excellent interpersonal and communication skills
• Ability to motivate and create a positive team-oriented environment

Benefits

• Comprehensive medical/dental/vision plans
• 401k program with company matching
• Generous PTO including competitive parental leave
• Continuous training through CEU seminars and volunteering opportunities