Service Engineer (French Speaker) - Electric Charging Vehicle Solutions - Remote

Overview

We are looking for a native French speaking Remote Support Engineer Level 2 for our service operations related to the Electric Vehicle Charging Solutions and Smart Energy Solution Team.

In Short

• Handle service cases to closure in our case handling system.
• Give support to Level 1 when required.
• Escalate complicated issues to LV3.
• Remote diagnostics and service of products.
• Initiate on-site interventions with service partners.
• Conduct trainings for LV1, customers, and service partners.
• Occasional onsite troubleshooting and 24/7 support.
• Communicate identified product issues to Quality and Master Service Engineer.

Requirements

• Educational degree in electrical maintenance, electro technical services, or electrical engineering.
• Certified for service and maintenance in electrical installations.
• Good understanding of networks and computers.
• Very good communication skills in English and French.
• Experience with service processes.
• Good general knowledge of MS Office.
• Driver’s license Class B.
• Experience from a similar remote support role or field service role.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to grow and develop skills.
• Supportive team culture.
• Engagement in meaningful projects for sustainable energy solutions.