International Product Support Senior Engineer - Remote

Overview

The International Product Support Senior Engineer is responsible for providing high-level technical support for company products, analyzing potential defects, and collaborating with engineering teams to resolve issues and improve customer experience.

In Short

• Provide technical support for Dell Technologies products.
• Analyze potential product defects and drive improvements.
• Collaborate with engineering teams and technology partners.
• Engage with external customers during issue analysis.
• Document engineering analysis and business rationale.
• Recognize opportunities to enhance customer experience.
• Lead the analysis of complex issues.
• Utilize technical and business analysis tools effectively.
• Monitor failure trends and document findings.
• Work cross-functionally with various teams.

Requirements

• 5+ years of related experience in technical support.
• Strong problem-solving skills and technical leadership.
• Ability to analyze complex data and provide design guidance.
• Mastery of new tools, languages, and operating systems.
• Understanding of hardware and software interactions.
• Experience in customer environments and product specifications.
• Creative use of analysis tools to resolve issues.
• Strong communication skills for customer engagement.
• Ability to document and present findings effectively.
• Knowledge of industry standards and competitor offerings.

Benefits

• Opportunity to grow your career in a leading tech company.
• Work with advanced technology and talented teams.
• Inclusive work environment free from discrimination.
• Impactful work that contributes to digital transformation.
• Access to a broad portfolio of innovative technology.