As a Senior Production Support Engineer at Marqeta, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving complex technical issues while translating technical jargon into user-friendly language.

In Short

Provide high-quality support to our customers.
Become a Marqeta product expert.
Assist in responding to alerts, data, and trends that have a customer impact.
Coordinate and execute internal projects to improve the support process.
Interact with Product and Engineering teams to provide feedback.
Provide on-call support for rotations and escalations.
Troubleshoot collaboratively with customers.
Document process and industry learnings.
Work on automation and process improvement.
Act as a mentor for Junior resources.

Requirements

5+ years of experience in technical support for B2B customers.
Strong written and verbal communication skills.
Enjoy working in a team environment.
Good understanding of API technologies.
Comfortable working within a Linux environment.
Expert SQL knowledge.
Scriptwriting skills in Python, JavaScript, Shell.
Experience with logging and monitoring tools.
Ability to learn new technologies.
Well versed with Incident management processes.

Benefits

Multiple health insurance options.
Flexible time off.
Retirement savings program with company contribution.
Equity in a publicly-traded company.
Monthly stipend for remote work.
Annual development dollars for growth.
Family-forming benefits and parental leave.

Marqeta

Marqeta is a pioneering company on a mission to transform the way money moves through its innovative card issuing platform. As one of the earliest enablers of embedded finance, Marqeta provides businesses with unprecedented flexibility and control to issue cards, authorize transactions, and manage payment operations in real time. The company partners with well-known brands in the new economy, including Block, Cash App, Affirm, Instacart, Doordash, Uber, and Walmart, to unlock equitable financial access for all. Marqeta values intentional curiosity, thoughtful responsibility, innovative simplicity, shared success, and a passion to thrive, fostering a diverse and inclusive environment where every team member can contribute to the company's success.

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