IT Support Specialist - Remote

Overview

As an IT Support Specialist at Deliverect, you will play a crucial role in providing technical assistance and support to colleagues across various departments, helping them navigate IT infrastructure and software issues.

In Short

• Assist in the configuration, deployment, and management of macOS devices.
• Provide day-to-day technical support for users via IT ticketing system.
• Support administration and maintenance of Google Workspace.
• Manage OneLogin for user provisioning and SSO setup.
• Implement and maintain MDM solutions for device management.
• Document onboarding/offboarding procedures and troubleshooting guides.
• Collaborate with IT team to improve system processes.
• Support IT projects like software updates and audits.
• Maintain network equipment and solve network-related issues.
• Assist with office operations and security.

Requirements

• 1+ years of support experience.
• Experience in triaging tickets and hardware requests.
• Experience with macOS is a plus.
• Fast learner with a passion for IT.
• Drive to conquer challenges and learn new technologies.
• Social person who enjoys interacting with colleagues.
• Forward-thinking mindset for IT strategy improvement.
• Natural problem solver.

Benefits

• Full-time, hybrid role with flexible work schedule.
• Opportunity to work in a fast-paced environment.
• Collaboration with a dedicated IT team.
• Professional development opportunities.
• Engagement in innovative IT projects.