Technical Writer - Remote

Overview

We are seeking a highly skilled, seasoned Technical Writer to join our dynamic Technical Publications team as we evolve our content and processes to match the exciting growth of our proven products and our next-generation cloud-native security platform.

In Short

• Work closely with developers, product managers, customer support, and other stakeholders.
• Chase down detailed product information and learn/test products quickly.
• Contribute to the continuous improvement of documentation team’s processes and standards.
• Proven project management skills for documentation.
• Strong communication and collaboration skills, both in-person and remote.
• Meticulous approach to writing, editing, and maintaining error-free documentation.
• Enthusiasm for leveraging AI/LLMs to refine writing processes.
• Prepare to share writing samples.
• Commitment to continuous learning and adapting to new product features.
• Ability to grasp complex technical concepts and translate them into accessible content.

Requirements

• A decade of technical writing experience in IT or security sector documentation.
• Deep experience in MadCap Flare and Git-based version control systems.
• Familiarity with industry standards like the Microsoft style guide.
• Strong background in key concepts such as Active Directory, SCIM, OIDC, SAML, RDP, SSH.

Benefits

• Competitive salaries and equity programs.
• Full suite of medical, dental, and vision insurance.
• Pension/retirement matching.
• Generous discretionary time off (DTO) and paid company holidays.
• Paid leave for new birth, adoption, or surrogacy.