Customer Success Manager - Remote

Overview

Delbridge Solutions is seeking a Customer Success Manager to manage customer relationships, drive revenue expansion, and ensure the success of engagements.

In Short

• Act as the primary point of contact for assigned customers.
• Proactively identify customer needs and expansion opportunities.
• Resolve customer issues in a timely manner.
• Drive service expansion and license revenue growth.
• Build strong relationships with internal teams and customers.
• Support billing, invoicing, and contract management processes.
• Develop relationships with aligned partners.
• 3+ years of experience in Customer Success or Account Management.
• Strong business acumen and problem-solving skills.
• Prior experience with CPM/SPM/Data & Analytics software is a plus.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Client Services.
• Strong business acumen with a track record of expanding service offerings.
• Excellent problem-solving skills.
• Strong communication and relationship-building skills.
• Experience with billing, invoicing, and contract management is a plus.
• Ability to work cross-functionally with consulting, sales, and finance teams.
• Prior experience with CPM/SPM/Data & Analytics software is a strong asset.

Benefits

• Work with top-tier clients in a high-growth company.
• Expand expertise in CPM, SPM, and Data & Analytics.
• Collaborate with a team that values innovation and growth.
• Opportunities for career progression.