Technical Consultant - EMEA Remote

Overview

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development.

In Short

• Act as a technical counterpart to clients assisting with implementing Degreed products, integrations, and technical service engagements
• Host technical training sessions with client/provider teams to support client milestones and projects
• Use technical and product expertise to consult with clients/providers on system configurations, user access criteria, SSO authentication, data/content integrations that meet business needs and minimize risk
• Produce all requirements and final design documentation for implementation of new products and services
• Test and troubleshoot technical end-user and system components throughout projects to ensure they meet requirements
• Consult on best practices for common product questions and consult with clients to find technical solutions to roadblocks
• Collaborate with account teams to increase adoption and client satisfaction
• Manage concurrent client projects, ensuring they are completed on time and within budget using tools such as Precursive and Zendesk

Requirements

• 5+ years of technical account management or technical implementation experience with an emphasis on technical integrations for enterprise-wide deployments
• Strong technical acumen with hands-on technical skills (including API, FTP, SAML, and other data transfer protocols)
• Experience managing and overseeing multiple projects concurrently
• Experience acting as a technical advisor helping to deliver on client business objectives and recommending solutions to challenges
• Attention to detail and the ability to prioritize, organize, and operate in a fast-moving, entrepreneurial start-up environment
• Experience in HCM, Talent Management, or HRIS consulting within a professional services or customer experience organization, SaaS experience preferred
• Willingness to travel
• Ability to explain technical information to a non-technical audience and someone who excels at nurturing client relationships

Benefits

• Comprehensive benefits package designed to support your well-being, growth, and success
• Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute
• Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations
• Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success