Technical Consultant (Remote)

Overview

Bask Health is looking for a Technical Consultant to assist our Enterprise customers with technical problems and questions when using Bask products and services. The Technical Consultant will be responsible for informing and training clients in the product's proper use to enhance the customer experience and improve satisfaction.

In Short

• Ensure that Enterprise customers are receiving and understanding the value of the platform.
• Provide product expertise and strategic consultation during the Enterprise customer journey.
• Provide training sessions to Enterprise customers.
• Attend onboarding and pre-production calls as a technical authority.
• Work with other members of CS to provide assistance both internally and externally.
• Develop close partnerships with the CSM team to understand customers’ goals.
• Ensure customers have immediate concerns resolved but with a long-term outlook.
• Specialize in a few product areas and own that within the team.
• Improving existing, and identifying new, internal documentation, processes and policies.
• Assist and coordinate with Customer Success Managers with Enterprise requests.

Requirements

• Background in frontend development.
• Experience in technical writing.
• Ability to quickly understand technical problems.
• Strong communication skills.
• Passion for customer success.

Benefits

• Opportunity to work with global brands and start-ups.
• Be part of a team focused on customer experience improvement.
• Engage in the technical evolution of products.